Refund Policy

This Refund Policy explains when entry fees paid for an Evenflow Competition may be refunded. It should be read together with our Terms & Conditions and Privacy Policy. By entering an Evenflow Competition, you agree to this policy.

1. General Policy

Entry fees paid for an Evenflow Competition are non-refundable, except in the circumstances set out in Section 2 below or where a refund is required by law.

Each entry is a separate purchase. Buying multiple entries does not change their refund eligibility.

2. When You Will Receive a Refund

Competition cancelled by the Promoter We may void, suspend or cancel a competition where:

• we are required to by law or by a regulatory authority;
• a technical failure affects the proper running of the competition;
• fraud or manipulation is detected;
• we do not receive enough entries to run the competition viably; or
• other circumstances beyond our reasonable control arise.

If a competition is cancelled, all entry fees will be refunded in full. No other compensation will be paid.

3. How and When Refunds Are Paid

4. When Refunds Will Not Be Given

To the extent permitted by law, entry fees will not be refunded where:

• Your entry is disqualified. This includes entries made using bots, scripts, automated systems or bulk entry services; attempts to manipulate the entry process or draw; false, incomplete or misleading information; abusive or harassing conduct towards us, our staff or other entrants; fraudulent or dishonest conduct; or any other breach of our Terms & Conditions.
• Your entry contains offensive or inappropriate content, as described in our Terms & Conditions.
• Your entry is invalid, for example because it is computer-generated, completed by a third party or in bulk, altered or tampered with, illegible, or incomplete.
• You are not eligible to enter. Eligibility requirements include being aged 18 or over, living in the EU or UK, and not being an employee, agent, supplier or contractor of the Promoter, an immediate family member of one, or anyone connected with the competition.
• You answered the competition question incorrectly. Only correct answers enter the draw.
• You did not win. Entering the draw does not entitle you to a refund if you are unsuccessful.
• Your entry was lost, delayed or damaged in transit, including through postal, network, server or other technical failures.

5. Chargebacks and Payment Disputes

If you start a chargeback or payment dispute for an entry fee, other than for a genuinely unauthorised transaction, we may:

• disqualify your entry without a refund; and
• exclude you from current and future Evenflow Competitions.

If you believe a payment was made without your authorisation, please contact us at [email protected] so we can help.

6. Prizes

• Prizes cannot be exchanged, transferred or redeemed for cash.
• We may substitute a prize with one of equal or greater value if the original prize is unavailable.
• If a winner cannot be contacted or does not claim the prize within 30 days of notification, the prize may be forfeited and awarded to another eligible entrant. Forfeiture does not entitle the winner to a refund of the entry fee.

7. Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer under the laws of Ireland or your country of residence.

8. Contact Us

For any questions about refunds, email [email protected] and include your name, order or entry reference, and the competition name.